Rugiero

RUGIERO

Customer Experience Solutions

We take care of your customers by delivering cutting-edge CX solutions that keep your business on the offense.

Outstanding CX starts with the right partner

At Pontica Solutions, we are committed to helping you grow your business. Whatever the challenge, we can meet big, medium, or low volume demands by offering fully loaded, body leasing model, and shared services specially tailored to your unique needs.

Community Management
Your business is more than a simple service – it is a unique culture with a special community of its own. Our mission is to deliver a truly safe and memorable community experience, worthy of your customer’ time and attention. We do this by actively listening to your audience and offering first-rate support, gathering and implementing feedback, boosting interactions, increasing brand awareness and providing added value beyond a product or service in the form of experience.
Our community management teams are expertly trained to deliver:

Personalized player support tailored to the specific platform and across various community channels
Social media support and monitoring to boost and improve engagement
Custom-fit content moderation that ensures community standards are met and customers are protected from inappropriate and harmful content.
Localization including research, script adaptation and translation to ensure that your business adapts quickly and efficiently to new markets

Back-office Support
A well-structured and smooth-running back office is fundamental to building an outstanding CX. As your partner, we will keep your behind-the-scenes operations running effortlessly and effectively, resulting in streamlined operations, employee productivity, and high customer journey satisfaction. Secure your operations and stay ahead of the competition by taking advantage of our expertise in:

Back-office activities
Administrative tasks such as verifications, translations on 30+ languages, and content management
Data organization
Know Your Customer (KYC) checks
Invoice management

Customer Success Management
Our end goal is to grow your customer base and turn them into loyal brand ambassadors. With our extensive Customer Success Management, we accurately identify your clients’ pain points and find the ideal way to address them. Trust our CSM team to:

Successfully onboard your solution to B2B clients
Develop highly tailored solutions that match your clients’ goals
Strengthen the relationship between your business and your customers
Improve your risk management with our get-at-able large talent pool and flexible team ramp-up or down

Omnichannel CX
With our innovative one-to-all automated system, we efficiently handle even the most complex customer requirements across all stages of the customer journey. Through self-serve automation, omnichannel CX, cloud, we ensure that your CX meets the highest customer standards.
Our multilingual and multilocational expert teams provide high-quality personalized 24/7 customer support via voice, e-mail, chat, webform, video, social media, retail reviewing platforms, FAQ, and knowledge base. You can rely on us to deliver:

First- and second-level customer support
Player support
Verifications
Client onboarding
Compliance

Integrated B2B Sales
Our team is highly experienced in setting up multilingual B2B sales prospecting for top-tier clients in High-Tech, Fin-Tech, Health-Tech, Games and Entertainment, Logistics and E-Commerce. We deliver high value prospects and improve conversion rates that lead to revenue growth. Gain competitive advantage by relying on us for:

Implementing inside sales processes that will build real and long-lasting connections with your customers
Taking care of the lead qualification process to boost your closing ratio
Designing powerful product demos that effectively convey the high value of your offering

Technical Support
Innovative and robust tech support is the backbone of a standout CX. We don’t compromise on quality, so you can leave it to us to manage your tech operations. Our expertise includes:

Data Analysis
Business Analysis
DevOps
Cloud support
Network support

Billing Models

Fully loaded

Extension to your business
Covering every stage from design and integration to implementation and evaluation
Tailored solutions adapted to your operational needs
24/7 coverage with multilingual support
Experienced management team

Shared services

Cost optimization
Coverage of the expected requests
High-quality, multilingual talent pool with experience in your industry
In-depth product training
Quick scale up

How we do it

We have developed a highly effective, systematic, and transparent approach to our solutions to guarantee a successful outcome. Thus, we allow your business to keep up with all the different stages – from design, through implementation, to evaluation. This is our winning formula.

Step 1

Analyse. We evaluate your company`s operational needs and design a pesonalized solution to guarantee high-quality CX and customer satisfaction

Step 2

Tailor. We design the solution with the best structure in synergy with your comany`s culture and fittting your unique needs.

Step 3

Execute. We implement the agreed upon structure and set up optimized processes ande procedures

Step 4

Recruit. With the help of advanced analytics and digital tools, we select the right profiles for your operations.

Step 5

Manage. We handle all your opertaions to ensure organizatiional and performance excellence.

Step 6

Evaluate and optimize. We listen to the voice of your customers and conduct performance reviews wich then report and analyse together with your organization against the benchmark og your business goals

Phone: +357 99864302
Email: finance@rugiero.info

Address: Victoros Ougko 4, Olivia Garden, office 106, 8042,
Paphos, Cyprus